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SERVICES
We offer a wide range of electricity services for individuals as large project investors. In this section you can find the list of services and the way of applying to them.

We believe in listening to our customer suggestions to liaise with their regular needs and to ensure that the development of our services is matching with their expectations. Based in customer`s suggestions and comments we arrive to this on-line solutions and forms to make it easier for them to apply to any of our services.

As a leading electricity services, will always insure and commit our self to provide highly secure, safe and efficient electricity services. We liaise with the regulations and guidance of Authority of Electricity Regulation.
Services Overview
New Connection (Load Below 5MW)
To be able to apply for a permanent or temporary connection, it is necessary for the applicant to fill out the “Request for Service Connection Form” and proceed as follows:
  1. Before actually initiating erection of site/building, head to any customer service office that are available in six different locations throughout the Governorate of Muscat or the Head Office in Ghubrah along with the following documents:Copy of Identification Card (ID Card)/Letter from contractor if applying for a temporary service (Bank Guarantee is required for temporary services) Copy of krooki & proof of ownership
  2. In the case of an new building, additional documents will be required along with the ones already mentioned above and they are as follows: No Objection Letter from Muscat Municipality Copy of the License of the Electrician responsible for the internal connections in the building
  3. After having received the required documents, the area inspectors will visit the concerned site/building to ensure the safety of the internal connections and propose the best possible way to connect it to the main distribution lines.
  4. An account is opened for the customer for billing and referral reasons and a payment voucher is issued which is to be paid at the bank for the connection charges.
  5. The customer is given a list of authorized companies from which one is chosen and contracted to install the meter (that have been tested initially by the company) and connect the building to the main distribution lines.
  6. The company will finally check and insure all connections for security and safety reasons.
New Connection (Load Above 5MW)
Pre-application letter

A ll new load application should be submitted to customer service manager. The bulk load application shouldbe submitted with the following information:
  1. Name of the project.
  2. Name/s and contact details of consultant/s.
  3. Project Location.
  4. Ownership certificate and location map.
  5. Total area (m2).
  6. Expected demand.
  7. Project commencing(Date).
  8. Project expected completion(Date).
Planning manager will contact you with preliminary NOC (No Objection Certificate) which will ensure MEDC commitment to your application.
Disconnection and Reconnection
To request disconnection form service, the customer has to fill in the "Request for Service Disconnection Form" and proceed as follows
  1. The form has to be submitted to any customer service departments that are available in six different locations throughout the Governorate of Muscat or in the Head office in Ghubrah.
  2. The same form has to be then taken to the authorized company to settle the account.
  3. A payment voucher is issued to the customer for disconnection charges which is to be paid at the bank.
To request for reconnection to service, proceed as follows
  1. Provide the Customer Service Department with the same "Request for Service Disconnection form" used.
  2. After having received the required document, a payment voucher is issued to the customer for reconnection charges which is to be paid at the bank.
Meter Testing
In case of any doubts or feeling of inaccuracy in meter reading, the customer can request for meter testing by filling in the “Request for Meter Testing Form” and then proceed as follows
  1. The form has to be submitted to any customer service departments that are available in six different locations throughout the Governorate of Muscat or in the Head Office in Ghubrah.
  2. After having received the mentioned form, a payment voucher is issued to the customer for Meter Testing charges which is to be paid at the bank.
  3. The company disconnects the existing meter and installs a temporary one until the testing has been done.
  4. If the meter test results show that the meter had in fact been at fault, the meter is either changed or fixed (depending on the test results) and the customer is charged the price of the new meter and or the price of fixing the existing meter. However all other charges that were caused due to the faulty meter are credited back to the customer.
  5. If the meter
Approval of Maps and Drawings
Some contractors require approvals for excavation works as well as various maps and drawings due to the nature of that certain project. These requests for approvals are necessary to maintain the required standard and quality of the job at hand. In any of the mentioned scenarios, the request for approval is done through the Planning & Projects Department. For more information on obtaining approvals, please call us on +968-24588685.
Installation of Generators
To request installation of a standby generator, the customer has to fill in the “Request for Generator Installation License Form” and submit it in the customer service departments that are available in six different locations throughout the Governorate of Muscat or in the Head Office in Ghubrah.
Change Tariff Type
To request change in Tariff Type, the customer has to fill in the “Request for Change in Tariff Type Form” and submit it in the customer service departments that are available in six different locations through out the Governorate of Muscat or in the Head Office in Ghubrah.
Change Meter Type
To request change in Meter Type, the customer has to fill in the "Request for Change in Meter Type Form" and proceed as follows
  1. The form has to be submitted to any customer service departments that are available in six different locations throughout the Governorate of Muscat or in the Head Office in Ghubrah.
  2. Professionals will be sent to the site to secure the connections and to conclude whether or not the extra load will be sustainable and safe.
  3. A payment voucher is issued to the customer for the change of Meter Type which is to be paid at the bank.
  4. The customer is given a list of authorized companies from which is chosen and contracted to install the meter (that have been tested initially by the company).
  5. Clearing of old account and the immediate effectiveness of the new account.
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